Once you raise a request, you’ll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details.
Kindly send the product back on your own after delivery of product it will take 2 days to initiate refund subject to product inspection. The receipt of the refund would depend on the mode of payment chosen by you.
Replacement & Refund
If the product was delivered to you were damaged then we will take the return and immediately provide the same new product at no extra cost, we have 3 Days Replacement policy in case of unused products. Defective items will be replaced with same model new product. If a wrong product is received due to Ace Sports mistake, then that must be returned in an original condition as received in an unused condition with all seals/tags intact. If required, we will process the refunds in the same mode of payment you choose while making the payment.
Ace Sports will not process Refunds/Returns for incorrect purchases, used products, better price available, not like the quality, ordered in Error, customized the product as per own requirement, the wrong size selected, sealed open, broken tags, more expires required or change of mind.
Important – Products should be returned in their original packaging along with the original price tags/barcode, labels, and invoices. If the original manufacturer packing/seal on the product is removed or tampered, then we don’t consider the product is damaged in transit or shipped from our end.
- Replacement of good/product or refund costs will not be made until the original good/product is received by us in re-saleable condition and your claim verified.
- We aim to process refunds and replacements within 3 days of receipt by us of the original product/good.
- Strings are non-returnable on the ground – breaks during stringing, cut in the string, threads are stretched, as we never noticed such issues and mostly strings sold in company air-sealed pack, so no way to find out the genuineness of the claim.
- Refund on an order will be done once there are no Multiple Refunds on a single order.
- There can be 5-10% of color difference possible in the shown picture and received product due to the calibration of the desktop/mobile screen. So, such orders will not be count under defective or any other issue.
- If Return/Replacement approved due to not our mistake or change in size required, then you need to send through own courier at own expenses.
- If requested replacement size is not available, then it’s on management to approve the replacement or not.
- Bulk Quantity orders are not eligible for any return or refund.
- Any product purchased during a Sale time (either few hrs sale or several days’ sale), such products not eligible for return/refund/replacement.
- Shipment Data related to order may be deleted by Courier Company after 45 days, so maximum time related to shipment related query is 30 days.
We allow order cancellation until the order is not shipped .If any buyer denies taking the product from the courier guy after shipment then all the expenses incurred in sending that shipment including 2 sides courier charges + handling /packing charge will be charged from the refund, No Free Shipping clause will be applicable at that time.
Ace Sports may cancel the order, under rare circumstances, including:
a) Incorrect pricing or description of the product
b) Payment fraud detection by Payment Gateway or our department.
c) Incorrect or Incomplete Buyer’s Address
d) Available product not passed our internal Quality Check during dispatch of the product.
Moti Towers #25, 4th Floor, OMR, Perungudi Chennai, India 600096.
Phone Number: +91-9884823286/9677872170
Please also inform firstname.lastname@example.org of the refund.